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• ☐ ☐ ☐ the winter collection [n] - clothes made for winter
• ☐ ☐ ☐ customers [n] - people who buy things
• ☐ ☐ ☐ set up [phv] - start or arrange something
• ☐ ☐ ☐ the production process [n] - the steps to make a product
• ☐ ☐ ☐ views [n] - opinions
• ☐ ☐ ☐ in particular [exp] - specifically, in detail
• ☐ ☐ ☐ quality [n] - how good something is
• ☐ ☐ ☐ material [n] - the cloth that is used to make clothing
• ☐ ☐ ☐ a manufacturer [n] - a company that makes products
• ☐ ☐ ☐ a deadline [n] - a date or time when something must be done
• ☐ ☐ ☐ deliver [v] - bring or send something to a place
• ☐ ☐ ☐ everyone involved [exp] - all the people participating
• ☐ ☐ ☐ a supplier [n] - a company that provides materials or products
• ☐ ☐ ☐ work out [phv] - be successful
• ☐ ☐ ☐ in the end [exp] - finally, eventually
• ☐ ☐ ☐ feedback [n] - comments or opinions on something
• ☐ ☐ ☐ fantastic [adj] - excellent

[n] - noun,  [v] - verb,  [phv] - phrasal verb,  [adj] - adjective,  [exp] - expression

---

William	Ellen	Haru

• William, Ellen, and Haru work for a fashion company in the U.K.
• They are talking about the winter collection - a clothing line made for winter.

1. Why did William set up the meeting?
   To introduce new team members
   To celebrate meeting the winter sales targets
   To discuss the production process of a new collection
   
   
2. What did Haru like about the jackets?
   The design
   The material
   The cusatomer feedback
   
   
3. Who designed the jackets?
   William
   Ellen
   Haru
   
   
4. What did Ellen think went well?
   The team worked well together.
   The project was completed on time.
   The communication with the suppliers was smooth.
   
   
5. What problem did Haru mention about the jackets?
   There was a material quality issue.
   The color choice was unpopular.
   Customers didn’t like the style.
   
   
6. What caused the jackets to be delivered late?
   Poor communication with the manufacturer
   The design team made last-minute changes
   The supplier provided the wrong color
   
   
7. What solution does Haru suggest for future projects?
   Change to a different manufacturer
   Increase the budget for materials
   Hold regular update meetings
   
   

---

Directions: Practice reading the script. Then Hide parts of the conversation and try to repeat the script from memory.

Instrucciones: Practica leyendo el guion. Luego haz clic en Hide para ocultar algunas de las expresiones y trata de repetir la conversación de memoria.

Instrucciones: Pratique lendo o roteiro. Em seguida, clique em Ocultar para esconder algumas das expressões e tente repetir a conversa de memória.

지시 사항 : 스크립트를 읽는 연습을 하세요. 그런 다음 Hide 를 클릭하여 일부 표현을 숨기고 대화를 기억해서 반복해 보세요.

• Show All Hide All
  
• William:
  So, let’s begin with your views. How did it go, generally?
  s h
• Ellen:
  I think it went well.
  s h
• Haru:
  Yes. I think so too.
  s h
• William:
  Okay, let’s start with the positives. What went well in particular? Ellen?
  s h
• Ellen:
  Well, the teamwork was really good. It was difficult at first , but then I started to ask questions. Everyone helped me and answered my questions. I learned a lot.
  s h
  
  And I’m very happy with the design of the jackets. And you said the shops like it too, so we created a good design, I think.
  s h
• William:
  Yes, I can see that. I have to ask—what didn’t go well? Anything? Haru, what was your experience?
  s h
• Haru:
  Well, yes. There were one or two problems with the jackets. We had some problems with the supplier. First, there was a problem with the quality of the material.
  s h
• William:
  So, what did you do?
• Haru:
  We changed to a different supplier . We got the right quality material from them.
  s h
• William:
  Okay. I see.
• Haru:
  But then we had a problem with the manufacturer.
  s h
• William:
  What was the problem?
• Haru:
  They didn’t meet the deadline, so we delivered the jackets to the shops a few days late.
  s h
• William:
  But why did this happen?
  s h
• Haru:
  Well, we didn’t communicate the new dates for delivery of material to the manufacturer.
  s h
• William:
  So, what do we need to change?
• Haru:
  Communicate the dates to everyone. We need to have regular update meetings with both manufacturers and suppliers.
  s h
• William:
  I see.
• Haru:
  It was okay in the end, and the jackets are in the shops.
  s h
• William:
  Yes. Great work! Everyone’s really happy with them. All the feedback has been fantastic!
  s h
  
  
• Show All Hide All

• I --- said told talked (talked) to customers, and they really like it!
• They --- said made talked (made) a lot of very positive comments.
• I --- did set up created (set up) this meeting because I wanted to talk to you about the production process.
• How did it --- be go happen (go), generally?
• I think it --- was went happened (went) well.
• It was difficult at first, but then I started to --- say tell ask (ask) questions.
• Everyone helped me and --- replied answered responded (answered) my questions.
• We --- got had took (got) the right quality material from them.
• But then we --- did had happened (had) a problem with the manufacturer.
• They didn’t --- meet make follow (meet) the deadline.
• But why did this --- be go happen (happen) ?
• We didn’t --- tell pass communicate (communicate) the new dates for delivery of material to the manufacturer.
• We need to --- open make have (have) regular update meetings.

---

Directions: Write sentences about the video clip using the words given. You can change the word form or add words, but you cannot change the word order. Use a present time frame (tense).
( ) = optional   [ ] = necessary

Instrucciones: Escriba oraciones sobre el videoclip usando las palabras dadas. Puede cambiar la forma de la palabra o agregar palabras, pero no puede cambiar el orden de las palabras. Usa el tiempo presente.

Instrucciones: Escribe oraciones sobre el videoclip usando las palabras dadas. Puede cambiar la forma de las palabras o agregar palabras, pero no puede cambiar el orden de las palabras. Usa tiempo presente.

지시 : 주어진 단어를 사용하여 비디오 클립에 대한 문장을 씁니다. 어형을 변경하거나 단어를 추가할 수 있지만 어순은 변경할 수 없습니다. 현재 시제를 사용합니다.

William / congratulate / Ellen / Haru / success / winter / collection

William congratulates Ellen and Haru on the success of the winter collection.
William congratulates Ellen and Haru on [their/the] successful winter collection.

Show Hide

he / mention / customer / give / very / positive / feedback

He mentions (that) customers gave (him/them) very positive feedback.

Show Hide

William / then / ask / Ellen / Haru / production / process

William then asks Ellen and Haru about the production process.

Show Hide

Ellen / say / teamwork / be / great / and / she / learn / lot

Ellen says (that) the teamwork was great, and (that) she learned a lot.

Show Hide

Ellen / especially / pleased / design / jacket

Ellen [is/was] especially pleased with the design of the jackets.

Show Hide

Haru / explain / they / have / problem / quality / material

Haru explains (that) they had a problem with the quality of the material.
Haru explains (that) they had (some) problems with the quality of the material.

Show Hide

so / they / decide / switch / different / supplier

They decided to switch to a different supplier.

Show Hide

so / they / decide / switch / supplier

They decided to switch suppliers.

Show Hide

Haru / want / have / regular / update / meeting / supplier / manufacturer / improve / communication

Haru wants to have regular update meetings with the suppliers and (the) manufacturers (in order) to improve communication .

Show Hide

Directions: Play the audio clip and try to repeat what you hear. Click "Show" to see the text.

Instrucciones: Reproduce el clip de audio e intenta repetir lo que escuchas. Haga clic en "Show" para ver el texto.

Instrucciones: Reproduzca el clip de audio e intente repetir lo que escucha. Haga clic en "Mostrar" para ver el texto.

지시 사항 : 오디오 클립을 재생하고 들리는 내용을 반복해 보십시오. 텍스트를 보려면 "Show" 를 클릭하십시오.

Clip 1

I saw the winter collection in the shops.

Show Hide

Clip 2

They made a lot of very positive comments.

Show Hide

Clip 3

I set this meeting up because I wanted to talk to you about the production process of the winter collection.

Show Hide

Clip 4

How did it go, generally?

Show Hide

Clip 5

What went well in particular? Ellen?

Show Hide

Clip 6

It was difficult at first, but then I started to ask questions.

Show Hide

Clip 7

And I’m very happy with the design of the jackets.

Show Hide

Clip 8

And you said the shops like it too, so we created a good design, I think.

Show Hide

Clip 9

I have to ask—what didn’t go well?

Show Hide

Clip 10

There were one or two problems with the jackets.

Show Hide

Clip 11

First, there was a problem with the quality of the material.

Show Hide

Clip 12

They didn’t meet the deadline.

Show Hide

Clip 13

But why did this happen?

Show Hide

Clip 14

So, what do we need to change?

Show Hide

1. What went well with the project?
   ↪ Use: ... and ... went well.
   ↪ Use: They didn't have any problems with ... and ...
2. What didn't go well with the project?
   ↪ Use: They had some issues with ... and ...
3. If you were part of this team, how would you suggest improving communication with suppliers and manufacturers?
   ↪ Use: I would suggest ...
   ↪ Use: They could (try) ...
4. What qualities do you think are most important for successful teamwork in business?
   ↪ Use: I think ... is really important because...
   ↪ Use: In business, I think it is really important to ... because...
   ↪ Use: I think ... can really improve teamwork. This is because...
5. How is (was) the communication in your current (past) job?