Learn English with Pearson Business Partner B1

• ☐ ☐ ☐ assure [v] - make someone feel sure about something
• ☐ ☐ ☐ store [v] - keep something in a place for future use
• ☐ ☐ ☐ quantities [n] - amounts, how much of something
• ☐ ☐ ☐ room temperature [n] - the normal temperature inside a room, not too hot or cold
• ☐ ☐ ☐ degrees [n] - units used to measure temperature
• ☐ ☐ ☐ at this stage [exp] - at this point
• ☐ ☐ ☐ It goes without saying. [exp] - It's obvious. Everyone already knows it.
• ☐ ☐ ☐ capacity [n] - the maximum amount something can hold
• ☐ ☐ ☐ come up with [phv] - think of, create
• ☐ ☐ ☐ go through [phv] - review
• ☐ ☐ ☐ neutral [adj] - not taking sides or showing strong feelings
• ☐ ☐ ☐ a tactic [n] - a planned action to achieve a goal
• ☐ ☐ ☐ on your side [exp] - supporting you or helping you
• ☐ ☐ ☐ no big deal [exp] - not a problem, nothing to worry about
• ☐ ☐ ☐ nonsense [n] - something that doesn’t make sense or is silly
• ☐ ☐ ☐ diabetes [n] - a disease where the body has trouble controlling blood sugar levels

[n] - noun,  [v] - verb,  [phv] - phrasal verb,  [adj] - adjective,  [exp] - expression

---

Beata	Daniel	Mateo

• EvroMed is a British pharmaceutical (drug) company that is developing a new product called the Diab Sensor.
• Mateo wants to import the Diab Sensor to Brazil.
• Beata has been negotiating the deal with Mateo.
• They cannot agree on whether to refrigerate the sensor during storage.
• Daniel is Beata's boss.

1. Mateo questions Beata's experience and knowledge.
   True
   False
   
   
2. Beata told Mateo that the sensors must be stored at -5°C.
   True
   False
   
   
3. Mateo says that he wants to change the color.
   True
   False
   
   
4. Mateo is not fully committed to the sale.
   True
   False
   
   
5. Mateo denies having a problem with storage space.
   True
   False
   
   
6. Mateo plans to come to Manchester next week.
   True
   False
   
   
7. Mateo doesn't seem to like rain.
   True
   False
   
   
8. In Option A, Daniel criticizes Beata when he is talking to Mateo.
   True
   False
   
   
9. In Option A, Daniel says he wants to take Mateo's side as a tactic.
   True
   False
   
   
10. In Option B, Beata feels that Daniel did not support her position.
    True
    False
    
    

---

Directions: Practice reading the script. Then Hide parts of the conversation and try to repeat the script from memory.

Instrucciones: Practica leyendo el guion. Luego haz clic en Hide para ocultar algunas de las expresiones y trata de repetir la conversación de memoria.

Instrucciones: Pratique lendo o roteiro. Em seguida, clique em Ocultar para esconder algumas das expressões e tente repetir a conversa de memória.

지시 사항 : 스크립트를 읽는 연습을 하세요. 그런 다음 Hide 를 클릭하여 일부 표현을 숨기고 대화를 기억해서 반복해 보세요.

• Show All Hide All
  
• Mateo:
  It's nothing personal , but Beata is new, so maybe there are some things that she doesn't understand.
  s h
  
  My experts tell me that there is no problem storing the sensor at room temperature, whereas Beata insists that it must be stored at 5°.
  s h
  
  I tried and tried to explain to Beata that things are different here in Brazil.
  s h
• Daniel:
  Well, I have to say she's right. I'm afraid 5° is the required temperature.
  s h
• Mateo:
  So Beata said. And I'll tell you exactly what I told her: No, we just don't see the need.
  s h
• Daniel:
  Yes, she told me about that. Okay, Mateo. Let's get back to that in a minute. What about all the other issues: delivery dates, color, quantities, price?
  s h
• Mateo:
  All fine. The color isn't right for me, but I understand nothing can be done at this stage. According to Beata, at least.
  s h
• Daniel:
  Yes, Beata is correct about that.
• Mateo:
  Fine, no big deal. The only other thing is this storage nonsense.
  s h
  
  Beata says that she can't guarantee us the product if we store it at room temperature. And it goes without saying, really, no guarantee, no sale.
  s h
• Daniel:
  Yes, I have to say Beata is absolutely right on this. But please understand, I see your point. Your positions are both very clear.
  s h
• Mateo:
  I'm not happy, Daniel. And neither are my diabetes teams.
  s h
• Daniel:
  Yes, I understand that. Beata told me about your teams. Mateo, may I ask a direct question?
  s h
• Mateo:
  You can always be direct with me, Daniel. You know that.
  s h
• Daniel:
  What's your refrigeration capacity at the moment? Do you have enough storage space?
  s h
• Mateo:
  I'll be honest: storage space is a problem here. But that doesn't really matter. The issue is whether or not we have to refrigerate the Diab Sensors. And believe me, we don't.
  s h
• Daniel:
  Okay, look, don't worry, Mateo. I'm sure we'll come up with a solution. Let me do some calculations and speak to my people. I'll go through all the details again with Beata, too.
  s h
  
  And when you come over to Manchester next week, I'm confident we'll come up with a solution. How does that sound?
  s h
• Mateo:
  Perfect. See you next week. And please, a little less rain this time.
  s h
• Daniel:
  I'll see what our Sunshine Department can do. Bye.
  s h
• Beata:
  Thanks for supporting me.
  s h
• Daniel:
  No problem. You're completely in the right, and I wanted Mateo to know that.
  s h
  
  
• Show All Hide All

• It's --- no not none nothing (nothing) personal, but Beata is new.
• Maybe there are some things that she --- not isn't aren't don't doesn't (doesn't) understand.
• My experts assure me that there's --- no not none nothing (no) problem storing the sensor at room temperature.
• The color --- not isn't aren't don't doesn't (isn't) right for me, but I understand --- no not none nothing (nothing) can be done at this stage.
• And it goes without saying, really, --- no not none nothing (no) guarantee, --- no not none nothing (no) sale.
• I'm --- no not none nothing (not) happy, Daniel.
• Daniel, you know me. --- No Not Aren't Don't None (No) need to ask.
• But that --- not isn't aren't don't doesn't (doesn't) really matter.
• The issue is whether or --- no not isn't doesn't (not) we have to refrigerate the Diab Sensors. And believe me, we --- no not aren't don't (don't) .
• Okay, look, --- no not isn't don't doesn't (don't) worry, Mateo.
• Please make sure it's --- no not none nothing (not) raining.
• I'll see if I can schedule some sunshine. --- No Not None Nothing (No) promises, though.
• It sounded like you think I --- not isn't aren't don't doesn't (don't) know what I'm doing.
• --- No Not None Nothing (No) problem. You're completely in the right, and I wanted Mateo to know that.

---

Directions: Write sentences about the video clip using the words given. You can change the word form or add words, but you cannot change the word order. Use a present time frame (tense).
( ) = optional   [ ] = necessary

Instrucciones: Escriba oraciones sobre el videoclip usando las palabras dadas. Puede cambiar la forma de la palabra o agregar palabras, pero no puede cambiar el orden de las palabras. Usa el tiempo presente.

Instrucciones: Escribe oraciones sobre el videoclip usando las palabras dadas. Puede cambiar la forma de las palabras o agregar palabras, pero no puede cambiar el orden de las palabras. Usa tiempo presente.

지시 : 주어진 단어를 사용하여 비디오 클립에 대한 문장을 씁니다. 어형을 변경하거나 단어를 추가할 수 있지만 어순은 변경할 수 없습니다. 현재 시제를 사용합니다.

Mateo / reassert / position / sensor / not / need / be / refrigerate

Mateo reasserts his position (that) the sensors do not need to be refrigerated.

Show Hide

* reassert: state something confidently and forcefully again

Daniel / then / make / sure / other / issue / resolve / before / get / back / storage / issue

Daniel then makes sure (that) the other issues [are/have been] resolved before getting back to the storage issue.
Daniel then makes sure (that) the other issues [are/have been] resolved before he gets back to the storage issue.

Show Hide

although / Mateo / not / happy / color / he / understand / nothing / can / done / this / stage

Although Mateo isn't happy [with/about] the color, he understands (that) nothing can be done at this stage.

Show Hide

Mateo / also / half-threaten / pull / out / deal / if / concern / not / address

Mateo also half-threatens to pull out of the deal if his concerns are not addressed.

Show Hide

when / ask / directly / Mateo / admit / storage / capacity / problem

When (he is) asked directly, Mateo admits (that) storage capacity is a problem.

Show Hide

however / he / still / insist / refrigeration / not / necessary

However, he still insists (that) refrigeration isn't necessary.

Show Hide

Daniel / reassure / Mateo / they / will / find / solution / while / also / subtle / support / Beata / position

Daniel reassures Mateo (that) they will find a solution, while also subtly supporting Beata's position.

Show Hide

* subtle: not direct, hard to notice

1. In Option A, Daniel adopts a neutral stance when speaking to Mateo. What reasons do you think Daniel has for this tactic?
2. In Option B, Daniel openly supports Beata. What reasons do you think Daniel has for this tactic?
3. Which approach do you think is more effective? Why?
4. Beata is present but does not really participate in this discussion. Why? How do you feel about it?
5. Looking at the script (or from memory), can you find three or four examples in which Mateo subtly insults Beata?
6. Why do you think the relationship between Daniel and Mateo, vs. between Beata and Mateo is so different? Does this seem natural? Is it unfair?
7. In Option A, Beata feels that Daniel might have undermined her. Do you agree? Have you ever had a similar experience? How did you deal with it?
8. Should businesses ever compromise on safety standards to accommodate a client’s situation? Why or why not?