Learn English with Pearson Business Partner

• ☐ ☐ ☐ mute [v] - turn the sound off
• ☐ ☐ ☐ unmute [v] - turn the sound on
• ☐ ☐ ☐ frozen [adj] - not moving
• ☐ ☐ ☐ turn (s/t) off [phv] - stop something from working, remove power
• ☐ ☐ ☐ repeat [v] - say or do something again
• ☐ ☐ ☐ break up [phv] - lose a connection
• ☐ ☐ ☐ call (s/o) back [phv] - call (someone) again

[n] - noun,  [v] - verb,  [phv] - phrasal verb,  [adj] - adjective,  [exp] - expression

William	Max

• William and Max work for a fashion company based in London.

1. What problems do they have?
   There is too much background noise.
   Their microphones don't work.
   They have a bad connection.
   A microphone is muted.
   The audio is too loud.
   The screen freezes.
   
   
2. What solutions do they try?
   They disconnect and reconnect the microphones.
   They end and restart the call.
   They use a different program.
   They restart their computers.
   They unmute a microphone.
   They turn off the camera.
   
   

Directions: Practice reading the script. Then Hide parts of the conversation and try to repeat the script from memory.

Instrucciones: Practica leyendo el guion. Luego haz clic en Hide para ocultar algunas de las expresiones y trata de repetir la conversación de memoria.

Instrucciones: Pratique lendo o roteiro. Em seguida, clique em Ocultar para esconder algumas das expressões e tente repetir a conversa de memória.

지시 사항 : 스크립트를 읽는 연습을 하세요. 그런 다음 Hide 를 클릭하여 일부 표현을 숨기고 대화를 기억해서 반복해 보세요.

• Show All Hide All
  
• William:
  Hello, Max. I can't hear you. Try unmuting your microphone.
  s h
• Max:
  Sorry!
• William:
  That’s better.
• Max:
  The connection isn’t very good. Now the screen is frozen.
  s h
• Max:
  Try turning your video off.
  s h
• William:
  Can you hear me?
  s h
• Max:
  Can you repeat that, please?
  s h
• William:
  You’re breaking up.
  s h
• Max:
  Hang up. I’ll call you back.
  s h
• William:
  Okay. Max?
• Max:
  Hi, William!
• William:
  Ah, that’s much better.
  s h
  
  
• Show All Hide All

1. What kind of problems have you had during video calls?
2. What are the most common solutions?
3. Which of these are you most familiar with: Zoom, Teams, Meet, or Skype?
4. Which do you like the most? Which do you like least? Why?
5. What are some common rules of etiquette during a business video call?
6. Does your company have any rules regarding muting microphones and turning off cameras during video calls, meetings, or conferences? If so, do you think they are good rules?