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Learn English with American English File 4

4.2 Reporting Lost Luggage

EZ TV icon
Published: 6.15.2022
Level 3   |   Time: 2:45
Accent: American, British
Source: American English File

Jenny reports her lost suitcase at the airport.


triangle Directions 목표 Direcciones Instruções

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  1. READ the VOCABULARY + BACKGROUND

    It is important to read the vocabulary and background before you watch the video. This will improve your ability to understand the video. It will also help you understand how the new vocabulary is used naturally.

  2. WATCH the VIDEO

    The first time you watch the video, just try to understand the overall situation.

  3. ANSWER the QUESTIONS

    First, try to answer all the questions from memory. Then rewatch the video and try to answer the questions that you missed.

  4. WATCH and READ the SCRIPT

    Watch the video again while you read the script. Reading and listening at the same time will help you hear each individual word and improve your listening accuracy.

  5. DO the ACTIVITIES

    There are several different activities that focus on listening accuracy, pronunciation, vocabulary, grammar, and sentence structure.

  1. LEA el VOCABULARIO y ANTECEDENTES.

    Es importante leer el vocabulario y los antecedentes antes de ver el video. Esto mejorará su capacidad para comprender el video. También le ayudará a comprender cómo se usa el nuevo vocabulario de forma natural.

  2. VER el VIDEO

    La primera vez que vea el video, intente comprender la situación general.

  3. RESPONDE a las PREGUNTAS

    Primero intente responder todas las preguntas de memoria. Luego, vuelva a ver el video e intente responder las preguntas que se perdió.

  4. MIRAR Y LEER

    Mire el video nuevamente mientras lee el guión. Leer y escuchar al mismo tiempo lo ayudará a escuchar cada palabra individual y mejorará su precisión auditiva.

  5. HACER LAS ACTIVIDADES

    Hay una serie de actividades diferentes que se centran en la precisión auditiva, la pronunciación, el vocabulario, la gramática y la estructura de las oraciones.

  1. 어휘와 배경 읽기

    비디오를 보기 전에 어휘와 배경을 읽는 것이 중요합니다. 이렇게 하면 비디오를 이해하는 능력이 향상됩니다. 또한 새로운 어휘가 어떻게 자연스럽게 사용되는지 이해하는데 도움이됩니다.

  2. 비디오 보기

    비디오를 처음 볼 때 전체 상황을 이해하려고 노력하세요.

  3. 문제에 답하기

    먼저 모든 질문에 답을 해보세요. 그런 다음 비디오를 다시보고 놓친 질문에 답해보세요.

  4. 비디오 보면서 대본 읽기

    대본을 읽는 동안 비디오를 다시 보세요. 읽기와 듣기를 동시에 하면 각각의 단어를 듣고, 듣기 정확도를 향상시킬 수 있습니다.

  5. 액티비티 하기

    듣기 정확도, 발음, 어휘, 문법 및 문장 구조에 초점을 맞춘 다양한 액티비티가 있습니다.

  1. LER o VOCABULÁRIO + FUNDO

    É importante ler o vocabulário e o histórico antes de assistir ao vídeo. Isso melhorará sua capacidade de entender o vídeo. Também ajudará você a entender como o novo vocabulário é usado naturalmente.

  2. ASSISTA ao VÍDEO

    Na primeira vez que assistir ao vídeo, tente entender a situação geral.

  3. RESPONDA às PERGUNTAS

    Primeiro, tente responder todas as perguntas de memória. Em seguida, assista novamente ao vídeo e tente responder às perguntas que você errou.

  4. ASSISTA e LEIA o SCRIPT

    Assista ao vídeo novamente enquanto lê o roteiro. Ler e ouvir ao mesmo tempo ajudará você a ouvir cada palavra individualmente e a melhorar sua precisão auditiva.

  5. FAÇA as ATIVIDADES

    Existem várias atividades diferentes que se concentram na precisão auditiva, pronúncia, vocabulário, gramática e estrutura da frase.

triangle Vocabulary 어휘 Vocabulário Vocabulario

  • ☐ ☐ ☐ a suitcase [n] - a bag used for traveling
  • ☐ ☐ ☐ JFK [n] - the airport in New York
  • ☐ ☐ ☐ take your details [exp] - write down your personal information (name, address, phone number)
  • ☐ ☐ ☐ toiletries [n] - bathroom supplies (soap, toothpaste, shampoo)
  • ☐ ☐ ☐ personal belongings [n] - things that you own
  • ☐ ☐ ☐ your contact number [n] - your phone number
  • ☐ ☐ ☐ sign [v] - write your name on a legal document
  • ☐ ☐ ☐ sorry for the inconvenience [exp] - sorry for this problem
  • ☐ ☐ ☐ track the progress [exp] - monitor/watch what is happening with this issue
  • ☐ ☐ ☐ give us a call [exp] - call us by phone
  • ☐ ☐ ☐ get it back to you [exp] - return it to you
  • ☐ ☐ ☐ within 24 hours [exp] - in 24 hours or less

[n] - noun,  [v] - verb,  [phv] - phrasal verb,  [adj] - adjective,  [exp] - expression


triangle Background 배경 O fundo Antecedentes

Jenny
Jenny

  • Jenny is an American.
  • She is on a trip to London.
  • Her suitcase was lost on the flight.

triangle Questions 문제 Questões Preguntas

  1. Jenny was on flight ______.
    RT-113
    RT-163
    RT-613
    RT-663

  2. Jenny _____ the U.K.
    lives in
    is visiting

  3. Jenny is missing ______.
    a suitcase
    her laptop computer
    a suitcase and her laptop computer

  4. Jenny's missing piece of luggage is a ____, ____, ____ suitcase.
    small
    medium
    large
    blue
    green
    grayish-blue
    canvas
    leather
    hard plastic

  5. Jenny's suitcase contained ____, ____, and ____.
    her clothes
    her passport
    her toiletries
    her laptop computer
    her business documents
    her personal belonging

  6. Jenny's contact number is 001 ______.
    212-494-012
    202-484-012
    202-494-012
    202-494-112

  7. Jenny's bag ______ in New York.
    is
    might be
    can't be

  8. Jenny should get her bag back ______.
    when she returns to New York
    within 24 hours
    in a week


triangle Grammar 문법 Gramática Gramática (question forms)

Directions: Read the question prompt and the answer. Then make a logical question using the verb(s) provided.


  1. Q: Which _______________ on? (be)

    Which flight was Jenny on?

    A: Flight RT-163 from JFK.



  2. Q: How _______________ Zielinski? (spell)

    How do you spell Zielinski?

    A: z-i-e-l-i-n-s-k-i



  3. Q: How _______________? (miss)

    How many bags is Jenny missing?

    A: Just one



  4. Q: How _______________ suitcase? (be)

    How big is Jenny's suitcase?

    A: Medium size



  5. Q: What _______________ suitcase? (be)

    What was/is in Jenny's suitcase?

    A: Clothes, toiletries, personal belongings



  6. Q: What _______________ U.K.? (be)

    What is Jenny's address in the U.K.?

    A: The Grange, Marsh Lane, Long Crendon, Oxfordshire.



  7. Q: When _______________ back? (get)

    When should Jenny get her suitcase back?

    A: Within 24 hours



triangle Sentence Building 문장 만들기 Construção de sentença Construcción de oraciones [ ? ]

Summary

This activity is designed to improve sentence accuracy and complexity. Most students can produce the key content words in a sentence. However, they have difficulty with accuracy because the functional words are difficult or can seem unimportant. This activity will help learners eliminate problems with these functional words by giving them immediate feedback on the mistakes they are making. It will also help students develop their use of more natural, varied and complex sentence structures.

TIP: Say the sentence out loud. Notice the types of mistake you make often. Focus on those types of errors. (singular/plural, subject-verb agreement, article use, prepositions, gerunds and infinitives, noun clauses, adjective clauses, word order, and word forms.)

Resumen

Esta actividad está diseñada para mejorar la precisión y complejidad de las oraciones. La mayoría de los estudiantes pueden producir las palabras clave del contenido en una oración. Sin embargo, tienen dificultades con la precisión porque las palabras funcionales son difíciles o pueden parecer poco importantes. Esta actividad ayudará a los alumnos a eliminar problemas con estas palabras funcionales al brindarles retroalimentación inmediata sobre los errores que están cometiendo. También ayudará a los estudiantes a desarrollar su uso de estructuras de oraciones más naturales, variadas y complejas.

CONSEJO: Diga la oración en voz alta. Observe los tipos de errores que comete con frecuencia. Concéntrese en ese tipo de errores. (singular / plural, concordancia entre sujeto y verbo, uso del artículo, preposiciones, gerundios e infinitivos, cláusulas sustantivas, cláusulas adjetivas, orden de las palabras y formas de las palabras).

요약

이 액티비티는 문장의 정확성과 복잡성을 개선하기 위해 고안되었습니다. 대부분의 학생들은 문장에서 핵심 내용 단어를 생성 할 수 있습니다. 그러나 기능적 단어가 어렵거나 중요하지 않은 것처럼 보일 수 있기 때문에 정확성에 어려움이 있습니다. 이 액티비티는 학습자가 실수에 대한 즉각적인 피드백을 제공함으로써 이러한 기능적 단어의 문제를 제거하는 데 도움이 됩니다. 또한 학생들이 보다 자연스럽고 다양하며 복잡한 문장 구조를 사용하는 데 도움이 됩니다.

팁 : 문장을 크게 말하세요. 자주 저지르는 실수 유형과, 이러한 유형의 오류에 집중하세요. (단수 / 복수, 주어-동사 일치, 관사 사용, 전치사, 동명사 및 부정사, 명사절, 형용사절, 어순 및 단어 형태)

Resumo

Esta atividade foi desenvolvida para melhorar a precisão e a complexidade das frases. A maioria dos alunos pode produzir as palavras-chave do conteúdo em uma frase. No entanto, eles têm dificuldade com precisão porque as palavras funcionais são difíceis ou podem parecer sem importância. Esta atividade ajudará os alunos a eliminar problemas com essas palavras funcionais, dando-lhes feedback imediato sobre os erros que estão cometendo. Também ajudará os alunos a desenvolver o uso de estruturas de sentenças mais naturais, variadas e complexas.

DICA: Diga a frase em voz alta. Observe os tipos de erro que você comete com frequência. Concentre-se nesses tipos de erros. (singular/plural, concordância sujeito-verbo, uso de artigos, preposições, gerúndios e infinitivos, cláusulas substantivas, cláusulas adjetivas, ordem das palavras e formas das palavras.)

Directions: Write sentences about the video clip using the words given. You can change the word form or add words, but you cannot change the word order. Use a present time frame (tense).
( ) = optional   [ ] = necessary

Instrucciones: Escriba oraciones sobre el videoclip usando las palabras dadas. Puede cambiar la forma de la palabra o agregar palabras, pero no puede cambiar el orden de las palabras. Usa el tiempo presente.

Instrucciones: Escribe oraciones sobre el videoclip usando las palabras dadas. Puede cambiar la forma de las palabras o agregar palabras, pero no puede cambiar el orden de las palabras. Usa tiempo presente.

지시 : 주어진 단어를 사용하여 비디오 클립에 대한 문장을 씁니다. 어형을 변경하거나 단어를 추가할 수 있지만 어순은 변경할 수 없습니다. 현재 시제를 사용합니다.



Sentence 1

Jenny / go / counter / and / report / lost / suitcase


Jenny goes to the counter and reports her lost suitcase.



Sentence 2

woman / take / Jenny / detail


The woman takes (down) Jenny's details.



Sentence 3

Jenny / plan / stay / U.K. / 10 / day


Jenny plans to stay in the U.K. for 10 days.



Sentence 4

Jenny / bag / medium / size / grey / blue / hard / plastic / suitcase / wheel


Jenny's bag is a medium-sized, greyish-blue, hard plastic suitcase with wheels.



Sentence 5

Jenny / cloth / toiletry / personal / belonging / be / suitcase


Jenny's clothes, toiletries, and personal belongings [were/are] in [the/her] suitcase.



Sentence 6

woman / apologise / Jenny / inconvenience


The woman apologises to Jenny for the inconvenience.



Sentence 7

woman / give / Jenny / reference / number / so / she / can / track / progress / luggage / online


The woman gives Jenny a reference number so that she can track the progress of her luggage online.



Sentence 8

woman / believe / Jenny / should / able / get / bag / back / within / 24 / hour


The woman believes (that) Jenny should be able to get her bag back within 24 hours.



triangle Act It Out 연기하자 Execute o diálogo Actuarlo

Directions: With a partner or in a group, listen to the conversation and then try to act out the situation. Focus on intonation, stress, and rhythm.

Instrucciones: Con un compañero o en grupo, escucha la conversación y trata de representar la situación.

Instrucciones: Com um companheiro ou em grupo, escute a conversa e trate de representar a situação.

지시 사항 : 파트너와 함께 또는 그룹으로 대화를 듣고 상황을 연기해봅시다. 억양, 강세, 리듬에 집중하세요.



  • Agent:
    Can I help you?
  • Jenny:
    Uh yeah. My suitcase hasn't arrived.
  • Agent:
    Which flight were you on?
  • Jenny:
    Flight RT-163 from JFK.

  • Agent:
    I'll take your details and then I can issue you with a reference number. Can I have your name please?
  • Jenny:
    My name is Jenny Zielinski. That's z-i-e-l-i-n-s-k-i.
  • Agent:
    And you're a visitor to the UK?
  • Jenny:
    That's right.
  • Agent:
    How long are you staying for?
  • Jenny:
    10 days.

  • Agent:
    Okay. How many bags are you missing?
  • Jenny:
    Just one. A suitcase.
  • Agent:
    Can you describe it for me?
  • Jenny:
    Well, it's kind of grayish-blue. And hard plastic, I think.
  • Agent:
    And what size is it?
  • Jenny:
    Oh it's a medium size. Like this. And it has wheels.

  • Agent:
    Can I have your address in the UK?
  • Jenny:
    Oh, just a minute. It's the Grange, Marsh Lane, Long Crendon, Oxfordshire.
  • Agent:
    And a contact number?
  • Jenny:
    Yes. It's 001-202-494-012.
  • Agent:
    And finally can you sign this?
  • Jenny:
    Of course.

  • Jenny:
    Do you have any idea where it is? I mean do you think it's still in New York?
  • Agent:
    It's possible. We're very sorry for the inconvenience.
  • Agent:
    Here's your reference number. You can track the progress of your luggage online or just give us a call, but we should be able to get it back to you within 24 hours.
  • Jenny:
    That would be great. Thank you.

triangle Discussion 논의 Questões de discussão Discusión

  1. Can you describe Jenny's bag? What did it look like?
  2. Have you ever lost your luggage on a flight? When and where? What happened? Did you get it back?
  3. What is your worst experience in an airport?
  4. What is the best airport that you have been to? What made it so good?
  5. What is the worst airport that you have been to? What made it so bad?

triangle Script 대본 Roteiro Texto

Jenny: Bye.

Agent: Can I help you?

Jenny: Uh yeah. My suitcase hasn't arrived.

Agent: Which flight were you on?

Jenny: Flight RT-163 from JFK.

Agent: I'll take your details and then I can issue you with a reference number. Can I have your name please?

Jenny: My name is Jenny Zielinski. That's z-i-e-l-i-n-s-k-i.

Agent: And you're a visitor to the UK?

Jenny: That's right.

Agent: How long are you staying for?

Jenny: 10 days.

Agent: Okay. How many bags are you missing?

Jenny: Just one. A suitcase.

Agent: Can you describe it for me?

Jenny: Well, it's kind of grayish-blue. And hard plastic, I think.

Agent: And what size is it?

Jenny: Oh it's a medium size. Like this. And it has wheels.

Agent: Anything else?

Jenny: Yeah. There's a small lock and a label with my name and phone number on it.

Agent: And what was in the suitcase?

Jenny: Just about everything. Clothes, toiletries, all my personal belongings really.

Agent: Can I have your address in the UK?

Jenny: Oh, just a minute. It's the Grange, Marsh Lane, Long Crendon, Oxfordshire.

Agent: And a contact number?

Jenny: Yes. It's 001-202-494-012.

Agent: And finally can you sign this?

Jenny: Of course. Do you have any idea where it is? I mean do you think it's still in New York.

Agent: It's possible. We're very sorry for the inconvenience.

Agent: Here's your reference number. You can track the progress of your luggage online or just give us a call, but we should be able to get it back to you within 24 hours.

Jenny: That would be great. Thank you.

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