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Learn English with Pearson Business Partner

2.4.1 Hiring a Cleaning Company

EZ TV icon
Published: 10.27.2024
Level 1   |   Time: 2:55
Accent: British, Polish
Source: Pearson Business Partner

Izabela talks to Robert in order to organize cleaning the office.
You can buy the textbook for these videos on [ Amazon ] or on [ the Pearson website].


triangle Directions 목표 Direcciones Instruções

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  1. READ the VOCABULARY + BACKGROUND

    It is important to read the vocabulary and background before you watch the video. This will improve your ability to understand the video. It will also help you understand how the new vocabulary is used naturally.

  2. WATCH the VIDEO

    The first time you watch the video, just try to understand the overall situation.

  3. ANSWER the QUESTIONS

    First, try to answer all the questions from memory. Then rewatch the video and try to answer the questions that you missed.

  4. WATCH and READ the SCRIPT

    Watch the video again while you read the script. Reading and listening at the same time will help you hear each individual word and improve your listening accuracy.

  5. DO the ACTIVITIES

    There are several different activities that focus on listening accuracy, pronunciation, vocabulary, grammar, and sentence structure.

  1. LEA el VOCABULARIO y ANTECEDENTES.

    Es importante leer el vocabulario y los antecedentes antes de ver el video. Esto mejorará su capacidad para comprender el video. También le ayudará a comprender cómo se usa el nuevo vocabulario de forma natural.

  2. VER el VIDEO

    La primera vez que vea el video, intente comprender la situación general.

  3. RESPONDE a las PREGUNTAS

    Primero intente responder todas las preguntas de memoria. Luego, vuelva a ver el video e intente responder las preguntas que se perdió.

  4. MIRAR Y LEER

    Mire el video nuevamente mientras lee el guión. Leer y escuchar al mismo tiempo lo ayudará a escuchar cada palabra individual y mejorará su precisión auditiva.

  5. HACER LAS ACTIVIDADES

    Hay una serie de actividades diferentes que se centran en la precisión auditiva, la pronunciación, el vocabulario, la gramática y la estructura de las oraciones.

  1. 어휘와 배경 읽기

    비디오를 보기 전에 어휘와 배경을 읽는 것이 중요합니다. 이렇게 하면 비디오를 이해하는 능력이 향상됩니다. 또한 새로운 어휘가 어떻게 자연스럽게 사용되는지 이해하는데 도움이됩니다.

  2. 비디오 보기

    비디오를 처음 볼 때 전체 상황을 이해하려고 노력하세요.

  3. 문제에 답하기

    먼저 모든 질문에 답을 해보세요. 그런 다음 비디오를 다시보고 놓친 질문에 답해보세요.

  4. 비디오 보면서 대본 읽기

    대본을 읽는 동안 비디오를 다시 보세요. 읽기와 듣기를 동시에 하면 각각의 단어를 듣고, 듣기 정확도를 향상시킬 수 있습니다.

  5. 액티비티 하기

    듣기 정확도, 발음, 어휘, 문법 및 문장 구조에 초점을 맞춘 다양한 액티비티가 있습니다.

  1. LER o VOCABULÁRIO + FUNDO

    É importante ler o vocabulário e o histórico antes de assistir ao vídeo. Isso melhorará sua capacidade de entender o vídeo. Também ajudará você a entender como o novo vocabulário é usado naturalmente.

  2. ASSISTA ao VÍDEO

    Na primeira vez que assistir ao vídeo, tente entender a situação geral.

  3. RESPONDA às PERGUNTAS

    Primeiro, tente responder todas as perguntas de memória. Em seguida, assista novamente ao vídeo e tente responder às perguntas que você errou.

  4. ASSISTA e LEIA o SCRIPT

    Assista ao vídeo novamente enquanto lê o roteiro. Ler e ouvir ao mesmo tempo ajudará você a ouvir cada palavra individualmente e a melhorar sua precisão auditiva.

  5. FAÇA as ATIVIDADES

    Existem várias atividades diferentes que se concentram na precisão auditiva, pronúncia, vocabulário, gramática e estrutura da frase.

triangle Vocabulary 어휘 Vocabulário Vocabulario

  • ☐ ☐ ☐ Take a seat. [exp] - Sit down.
  • ☐ ☐ ☐ upstairs [adv] - on the next higher floor of a building
  • ☐ ☐ ☐ a staff toilet [n] - a restroom for use by employees
    a toilet (BrE), a restroom (AmE)
  • ☐ ☐ ☐ a bin [n] - a container for storing waste or garbage
    a bin (BrE), a garbage can (AmE)
  • ☐ ☐ ☐ a specialist company [n] - a business that focuses on a particular service
  • ☐ ☐ ☐ a small charge [n] - a small fee or cost
  • ☐ ☐ ☐ an invoice [n] - a document listing goods or services provided and their cost
  • ☐ ☐ ☐ a cupboard [n] - a cabinet with shelves for storing items, often in a kitchen

[n] - noun,  [v] - verb,  [phv] - phrasal verb,  [adj] - adjective,  [exp] - expression


triangle Background 배경 O fundo Antecedentes

Izabela- Robert
Izabela Robert
  • Izabela works for a London-based fashion company.
  • Izabela is the office manage in London.
  • Robert works for a cleaning company.

triangle Questions 문제 Questões Preguntas

  1. The office has two floors.
    True
    False

  2. There is a big office on each floor.
    True
    False

  3. There is a staff kitchen on each floor.
    True
    False

  4. There are two staff toilets on each floor.
    True
    False

  5. Izabela wants the cleaner(s) to clean the coffee cups.
    True
    False

  6. The cleaner(s) will come to the office twice a week.
    True
    False

  7. The cleaner(s) don't need to clean the windows.
    True
    False

  8. Only one person will come to clean the office.
    True
    False

  9. The cleaner(s) will come for three hours each day.
    True
    False

  10. The cleaner(s) will come in the evening.
    True
    False

  11. The cleaning company will provide cleaning products free of charge.
    True
    False

  12. The cleaner(s) will start tomorrow.
    True
    False


triangle Dialogue Practice 대화 연습 Prática de Diálogo Práctica de diálogo

Directions: Practice reading the script. Then Hide parts of the conversation and try to repeat the script from memory.

Instrucciones: Practica leyendo el guion. Luego haz clic en Hide para ocultar algunas de las expresiones y trata de repetir la conversación de memoria.

Instrucciones: Pratique lendo o roteiro. Em seguida, clique em Ocultar para esconder algumas das expressões e tente repetir a conversa de memória.

지시 사항 : 스크립트를 읽는 연습을 하세요. 그런 다음 Hide 를 클릭하여 일부 표현을 숨기고 대화를 기억해서 반복해 보세요.



  • Robert:
    What do you want the cleaner to do exactly?
  • Izabela:
    Clean the desks, empty the bins, clean the floors.
  • Robert:
    And clean the two staff toilets and the kitchen area?
  • Izabela:
    Yes. Can the cleaner wash the coffee cups?
  • Robert:
    Yes, of course. And the office windows? Do you want us to clean the windows?
  • Izabela:
    No, we have a specialist company to clean the windows.
  • Robert:
    And how many days do you need a cleaning service?
  • Izabela:
    Five days. Monday to Friday. How many cleaners are there?
  • Robert:
    It's usually one cleaner for an office of this size. What time do you want the cleaner to come?
  • Izabela:
    We usually start at 8:30 in the morning, and people usually go home at 5:30 p.m. How about coming before we start work? Can the cleaner do that?
  • Robert:
    Yes, that's fine. The cleaner can do that. Before 8:30 in the morning.
  • Izabela:
    How much time does the cleaner need?
  • Robert:
    About three hours a day, so 15 hours a week.
  • Izabela:
    And how much is that for 15 hours a week?
  • Robert:
    £300.
  • Izabela:
    Can you provide the cleaning products?
  • Robert:
    Yes, we can.
  • Izabela:
    Does the price include cleaning products?
  • Robert:
    No, it doesn't. There's a small charge for those.
  • Izabela:
    How much is that?
  • Robert:
    It's £10 a week, so the total per week is £310. We send an invoice each month.
  • Izabela:
    Okay, we can agree to that .
  • Robert:
    Is there a place for the cleaning products?
  • Izabela:
    Yes. There is a cupboard in the kitchen. There is cleaning equipment in there. When can the cleaner start?
  • Robert:
    How about next Monday?
  • Izabela:
    That's fine.


triangle Grammar 문법 Gramática Gramática (question forms)

Directions: Make a question using the words provided.

  1. Would _______________ a tea or coffee?   (like/you)

    Would you like a tea or coffee?



  2. What _______________ the cleaner to do exactly?   (want/you)

    What do you want the cleaner to do exactly?



  3. Can _______________ the coffee cups?   (wash/the cleaners)

    Can the cleaner wash the coffee cups?



  4. _______________ us to clean the windows?   (want/you)

    Do you want us to clean the windows?



  5. How many days _______________ a cleaning service?   (need/you)

    How many days do you need a cleaning service?



  6. How many cleaners _______________?   (be/there)

    How many cleaners are there?



  7. What time _______________ the cleaner to come?   (want/you)

    What time do you want the cleaner to come?



  8. Can _______________ that?   (do/the cleaner)

    Can the cleaner do that?



  9. How much time _______________?   (need/the cleaner)

    How much time does the cleaner need?



  10. Can _______________ the cleaning products?   (provide/you)

    Can you provide the cleaning products?



  11. _______________ cleaning products?   (include/the price)

    Does the price include cleaning products?



  12. How much _______________?   (be/that)

    How much is that?



  13. _______________ a place for the cleaning products?   (be/there)

    Is there a place for the cleaning products?



  14. When can _______________?   (start/the cleaner)

    When can the cleaner start?



triangle Sentence Building 문장 만들기 Construção de sentença Construcción de oraciones

Directions: Write sentences about the video clip using the words given. You can change the word form or add words, but you cannot change the word order. Use a present time frame (tense).
( ) = optional   [ ] = necessary

Instrucciones: Escriba oraciones sobre el videoclip usando las palabras dadas. Puede cambiar la forma de la palabra o agregar palabras, pero no puede cambiar el orden de las palabras. Usa el tiempo presente.

Instrucciones: Escribe oraciones sobre el videoclip usando las palabras dadas. Puede cambiar la forma de las palabras o agregar palabras, pero no puede cambiar el orden de las palabras. Usa tiempo presente.

지시 : 주어진 단어를 사용하여 비디오 클립에 대한 문장을 씁니다. 어형을 변경하거나 단어를 추가할 수 있지만 어순은 변경할 수 없습니다. 현재 시제를 사용합니다.



Sentence 1

Izabela / Robert / discuss / set / up / clean / service / Izabela / office


Izabela and Robert are discussing setting up a cleaning service [for/at] Izabela's office.



Sentence 2

Robert / start / by / confirm / layout / office


Robert starts by confirming the layout of the office.



Sentence 3

office / have / two / floor / and / include / reception / area / office / meeting / room / kitchen / two / staff / toilet


The office has two floors and includes a reception area, offices, meeting rooms, a kitchen, and two staff toilets.



Sentence 4

Izabela / explain / what / she / want / cleaner / do


Izabela explains what she wants the cleaner(s) to do.



Sentence 5

Izabela / ask / Robert / cleaner / can / also / wash / coffee / cup


Izabela asks Robert [if/whether] the cleaner(s) can also wash the coffee cups.



Sentence 6

specialist / company / will / clean / all / window


A specialist company will clean all (of) the windows.



Sentence 7

they / agree / cleaner / will / come / five / day / week


They agree (that) the cleaner will come five days [per/a] week.



Sentence 8

cleaner / will / work / three / hour / day / and / finish / before / 8:30 / morning


The cleaner will work (for) three hours [per/a] day and finish before 8:30 in the morning.



Sentence 9

total / cost / will / £310 / week


The total cost will be £310 [per/a] week.



triangle Listen & Repeat 듣고 따라하기 Ouça e repita Escuchar y repetir

Directions: Play the audio clip and try to repeat what you hear. Click "Show" to see the text.

Instrucciones: Reproduce el clip de audio e intenta repetir lo que escuchas. Haga clic en "Show" para ver el texto.

Instrucciones: Reproduzca el clip de audio e intente repetir lo que escucha. Haga clic en "Mostrar" para ver el texto.

지시 사항 : 오디오 클립을 재생하고 들리는 내용을 반복해 보십시오. 텍스트를 보려면 "Show" 를 클릭하십시오.


Clip 1

Please, take a seat. Would you like a tea or coffee?



Clip 2

Okay, let me just check.



Clip 3

And what do you want the cleaner to do exactly?



Clip 4

Can the cleaner wash the coffee cups?



Clip 5

And the office windows? Do you want us to clean the windows?



Clip 6

How many days do you need a cleaning service?



Clip 7

How many cleaners are there?



Clip 8

What time do you want the cleaner to come?



Clip 9

We usually start at 8:30 in the morning, and people usually go home at 5:30 p.m.



Clip 10

How about coming before we start work? Can the cleaner do that?



Clip 11

Can you provide the cleaning products?



Clip 12

It's ten pounds a week, so the total per week is three hundred and ten pounds.



Clip 13

Is there a place for the cleaning products?



Clip 14

When can the cleaner start?



triangle Discussion 논의 Questões de discussão Discusión

  1. What does Izabela want the cleaners to do?
    ↪ Use: She wants them to..., ..., ..., and ...
  2. Did anything in the negotiation seem unusual or surprising?
    ↪ Use: No, I don't think so. It seemed pretty standard.
    ↪ Use: Yeah. I think it was strange when she asked him to...
    ↪ Use: Yeah. I think it was strange when she asked if the cleaner could...
  3. Have you ever had to arrange cleaning services for an office or home? What was your experience like?
    ↪ Use: No, never.
    ↪ Use: Not a cleaning service, but I had to arrange...
    ↪ Use: Yes. For my... I had to set up...
    ↪ Use: The cleaner would come...
  4. In your opinion, what are the most important tasks a cleaner should prioritize in an office space? Why?
    ↪ Use: I think the most important thing is ... because...
    ↪ Use: ... is also really important. This is because...
    ↪ Use: Honestly, I don't really care if they...
  5. Would you prefer to have a cleaner come during working hours or outside working hours? Why?
    ↪ Use: I prefer them to come ... because...
    ↪ Use: I prefer that they come ... because...
    ↪ Use: Definitely ... because...
    ↪ Use: I don't really care as long as they...

triangle Script 대본 Roteiro Texto

Izabela: Please, take a seat. Would you like a tea or coffee?

Robert: No. Thank you.

Robert: Okay, let me just check. So there's the reception area, one big office, two meeting rooms, and the staff kitchen area on this floor. And then, upstairs, there's another big office and four individual offices.

Izabela: Yes, that's right. And there are two staff toilets, one on each floor, and the stairs.

Robert: Two staff toilets and the stairs. And what do you want the cleaner to do exactly?

Izabela: Okay, um, well, clean the desks, empty the bins, clean the floors.

Robert: And clean the two staff toilets and the kitchen area.

Izabela: Yes, yes. Can the cleaner wash the coffee cups?

Robert: Yes, of course. And the office windows? Do you want us to clean the windows?

Izabela: No, we have a specialist company to clean the windows.

Robert: And how many days do you need a cleaning service?

Izabela: Five days. Monday to Friday. How many cleaners are there?

Robert: It's usually one cleaner for an office of this size. What time do you want the cleaner to come?

Izabela: We usually start at 8:30 in the morning, and people usually go home at 5:30 p.m. How about coming before we start work? Can the cleaner do that?

Robert: Yes, that's fine. The cleaner can do that. Before 8:30 in the morning.

Izabela: How much time does the cleaner need?

Robert: About three hours a day, so 15 hours a week.

Izabela: And how much is that for 15 hours a week?

Robert: £300.

Izabela: Can you provide the cleaning products?

Robert: Yes, we can.

Izabela: Does the price include cleaning products?

Robert: No, it doesn't. There's a small charge for those.

Izabela: How much is that?

Robert: It's £10 a week, so the total per week is £310. We send an invoice each month.

Izabela: Okay, we can agree to that.

Robert: Is there a place for the cleaning products?

Izabela: Yes. There is a cupboard in the kitchen. There is cleaning equipment in there. When can the cleaner start?

Robert: How about next Monday?

Izabela: That's fine.