Learn English with Top Notch TV 2

2.6 Hotel Complaints


basic video icon
Published: 5.18.2017   [ UPDATED NOV 2024 ]
Level 2   |   Time: 2:17
Accent: American

Mrs. Beatty complains to Top Notch Travel Agency about the hotel that she is staying in.


triangle Directions 목표 Direcciones Instruções


  1. READ the VOCABULARY + BACKGROUND

    It is important to read the vocabulary and background before you watch the video. This will improve your ability to understand the video. It will also help you understand how the new vocabulary is used naturally.

  2. WATCH the VIDEO

    The first time you watch the video, just try to understand the overall situation.

  3. ANSWER the QUESTIONS

    First, try to answer all the questions from memory. Then rewatch the video and try to answer the questions that you missed.

  4. WATCH and READ the SCRIPT

    Watch the video again while you read the script. Reading and listening at the same time will help you hear each individual word and improve your listening accuracy.

  5. DO the ACTIVITIES

    There are several different activities that focus on listening accuracy, pronunciation, vocabulary, grammar, and sentence structure.

  1. LEA el VOCABULARIO y ANTECEDENTES.

    Es importante leer el vocabulario y los antecedentes antes de ver el video. Esto mejorará su capacidad para comprender el video. También le ayudará a comprender cómo se usa el nuevo vocabulario de forma natural.

  2. VER el VIDEO

    La primera vez que vea el video, intente comprender la situación general.

  3. RESPONDE a las PREGUNTAS

    Primero intente responder todas las preguntas de memoria. Luego, vuelva a ver el video e intente responder las preguntas que se perdió.

  4. MIRAR Y LEER

    Mire el video nuevamente mientras lee el guión. Leer y escuchar al mismo tiempo lo ayudará a escuchar cada palabra individual y mejorará su precisión auditiva.

  5. HACER LAS ACTIVIDADES

    Hay una serie de actividades diferentes que se centran en la precisión auditiva, la pronunciación, el vocabulario, la gramática y la estructura de las oraciones.

  1. 어휘와 배경 읽기

    비디오를 보기 전에 어휘와 배경을 읽는 것이 중요합니다. 이렇게 하면 비디오를 이해하는 능력이 향상됩니다. 또한 새로운 어휘가 어떻게 자연스럽게 사용되는지 이해하는데 도움이됩니다.

  2. 비디오 보기

    비디오를 처음 볼 때 전체 상황을 이해하려고 노력하세요.

  3. 문제에 답하기

    먼저 모든 질문에 답을 해보세요. 그런 다음 비디오를 다시보고 놓친 질문에 답해보세요.

  4. 비디오 보면서 대본 읽기

    대본을 읽는 동안 비디오를 다시 보세요. 읽기와 듣기를 동시에 하면 각각의 단어를 듣고, 듣기 정확도를 향상시킬 수 있습니다.

  5. 액티비티 하기

    듣기 정확도, 발음, 어휘, 문법 및 문장 구조에 초점을 맞춘 다양한 액티비티가 있습니다.

  1. LER o VOCABULÁRIO + FUNDO

    É importante ler o vocabulário e o histórico antes de assistir ao vídeo. Isso melhorará sua capacidade de entender o vídeo. Também ajudará você a entender como o novo vocabulário é usado naturalmente.

  2. ASSISTA ao VÍDEO

    Na primeira vez que assistir ao vídeo, tente entender a situação geral.

  3. RESPONDA às PERGUNTAS

    Primeiro, tente responder todas as perguntas de memória. Em seguida, assista novamente ao vídeo e tente responder às perguntas que você errou.

  4. ASSISTA e LEIA o SCRIPT

    Assista ao vídeo novamente enquanto lê o roteiro. Ler e ouvir ao mesmo tempo ajudará você a ouvir cada palavra individualmente e a melhorar sua precisão auditiva.

  5. FAÇA as ATIVIDADES

    Existem várias atividades diferentes que se concentram na precisão auditiva, pronúncia, vocabulário, gramática e estrutura da frase.

triangle Vocabulary 어휘 Vocabulário Vocabulario


  • ☐ ☐ ☐ a bellman [n] - a person who carries luggage at a hotel
  • ☐ ☐ ☐ luggage [n] - suitcases or bags
  • ☐ ☐ ☐ a king-sized bed [n] - a big bed
  • ☐ ☐ ☐ a twin-sized bed [n] - a small bed
  • ☐ ☐ ☐ make up (the room) [phv] - clean the room
  • ☐ ☐ ☐ housekeeping [n] - the people who clean the room in a hotel

[n] - noun,  [v] - verb,  [phv] - phrasal verb,  [adj] - adjective,  [exp] - expression



triangle Background 배경 O fundo Antecedentes


Cheryl Cheryl
Cheryl Mrs. Beatty
  • Cheryl works at a travel agency.
  • Mrs. Beatty is one of her clients (customers).
  • Mrs. Beatty is on a vacation arranged by Cheryl's travel agency.

triangle Questions 문제 Questões Preguntas


  1. What room is Mrs. Beatty staying in?
    514
    515
    540
    550

  2. What city is Mrs. Beatty staying in?
    Chicago
    Los Angeles
    Charlottetown

  3. What does Mrs. Beatty complain about?
    The room has no windows.
    There is no elevator.
    She had to carry her own luggage.
    She asked for a bigger bed.
    She is in a smoking room.
    There are no towels.
    Housekeeping didn't make up the room.
    The TV doesn't work.
    There are many students staying at the hotel.
    There aren't any movie stars at the hotel.

  4. Why is her hotel so bad?
    It is very cheap.
    She is at the wrong hotel.
    The hotel gave her the wrong room.

  5. Who is Mrs. Beatty going to ask for help with her bags?
    A movie star
    A taxi driver
    A student



triangle Grammar 문법 Gramática Gramática (present/past)


Directions: Decide if each verb should be present or past. Then listen again and check your answers.


  • Hello. I'd like to speak to a guest - Mrs. Beatty in Room 514. Thank you.
  • Hello?
  • Hello, Mrs. Beatty? This (is) Cheryl from Top Notch. How's Los Angeles?
  • Well, the hotel (isn't) very nice, dear.
  • I'm sorry to hear that. (Are) you ok? You sound tired.
  • My room (is) on the fifth floor. I (had to) walk up with my luggage.
  • There (is) no bellman? No elevator?
  • No. And I (wanted) a non-smoking room with a king-sized bed.
  • And I (requested) that for you.
  • Well, they (gave) me a smoking room with a twin-sized bed. It's all they have.
  • I'd better check your reservation. What hotel (are) you at?
  • The Candle Inn, I . (think) And another thing. They (didn't) make up the room. The towels (are) dirty.
  • (Did) you call housekeeping?
  • They're not answering. And there (are) all these students everywhere. I (thought) you (said) that movie stars (stay) at this hotel.
  • Mrs. Beatty, your reservation (is) for the Chandler Inn. You're in the wrong hotel. The Chandler Inn (is) a much nicer hotel.
  • Oh! Well! I'd better call a taxi.
  • How will you get your bags to the front desk?
  • I'm sure I (can) find a student to help. I'll say I'm a movie star. I'll be fine.
  • OK. Good luck.
  • Good-bye.



triangle Listen & Repeat 듣고 따라하기 Ouça e repita Escuchar y repetir [ ? ]

Listen & Repeat


This activity has two purposes.

The first purpose is to improve listening accuracy. Learners can often understand the general meaning of a video but still not hear and understand many of the words that are said. This is because native speakers tend to say the functional words unclearly. (eg. don’t know, going to, want to, can’t, must have) This activity is designed to help learners improve their ability to hear these words.

TIP: Learners should listen, and then try to repeat exactly what they hear. Then they should click “Show” and read the sentence. After reading the sentence, learners should listen again and try to hear each word.

The second purpose is to improve pronunciation.

TIP: Learners should listen to and read the sentences at the same time. Then learners should try to copy the pronunciation and intonation of the speaker exactly.

TIP: Exaggerating the intonation and feeling of the speaker is useful. It may feel awkward or funny, but it will help you sound more natural.

Escuchar y Repetir

Esta actividad tiene dos propósitos separados.

El primer propósito es mejorar la precisión auditiva. Los estudiantes a menudo pueden comprender el significado general de un video, pero aún no escuchan ni comprenden muchas de las palabras que se dicen. En particular, los hablantes nativos tienden a decir las palabras funcionales (p. Ej., No sé, voy a, quiero, no puedo, debe haberlo hecho) de manera poco clara. Esta actividad está diseñada para ayudar a los alumnos a mejorar su capacidad para escuchar estas palabras.

CONSEJO: Los alumnos deben escuchar y luego intentar repetir exactamente lo que se dijo. Luego deben hacer clic en "Show" y leer la oración. Después de leer la oración, los alumnos deben volver a escuchar e intentar escuchar cada palabra.

El segundo propósito es mejorar la pronunciación.

CONSEJO: Los alumnos deben escuchar y leer las oraciones al mismo tiempo. Luego, los alumnos deben intentar copiar la pronunciación y la entonación del hablante.

CONSEJO: Es útil exagerar la entonación y el sentimiento del hablante. Puede parecer incómodo o divertido, pero te ayudará a sonar más natural.

듣고 따라하기

이 액티비티에는 두 가지 목적이 있습니다.

첫 번째 목적은 청취 정확도를 높이는 것입니다. 학생들은 종종 비디오의 일반적인 의미를 이해할 수 있지만 여전히 많은 단어를 듣고 이해하지 못합니다. 특히 원어민은 기능적 단어 (예 : 모르겠다, 갈 것, 갖고 싶어, 가질 수 없어야 한다)를 불분명하게 말하는 경향이 있습니다. 이 액티비티는 학습자가 이러한 단어를 듣는 능력을 향상시킬 수 있도록 고안되었습니다.

팁 : 학습자는 듣고 나서 말한 내용을 정확하게 반복해야 합니다. 그들은“Show”를 클릭하고 문장을 읽어야 합니다. 문장을 읽은 후 학습자는 다시 듣고 각 단어를 들어야 합니다.

두 번째 목적은 발음을 향상시키는 것입니다.

팁 : 학습자는 동시에 문장을 듣고 읽어야 합니다. 그런 다음 학습자는 화자의 발음과 억양을 따라 해 보아야 합니다.

팁 : 화자의 억양과 느낌을 과장하는 것이 유용합니다. 어색하거나 재미있게 느껴질 수 있지만 더 자연스럽게 들리는 데 도움이 됩니다.

Ouvir e repetir


Esta atividade tem dois propósitos.

O primeiro objetivo é melhorar a precisão auditiva. Os alunos geralmente podem entender o significado geral de um vídeo, mas ainda não ouvem e entendem muitas das palavras que são ditas. Isso ocorre porque os falantes nativos tendem a dizer as palavras funcionais de forma pouco clara. (por exemplo, não sei, vou, quero, não posso, devo ter) Esta atividade é projetada para ajudar os alunos a melhorar sua capacidade de ouvir essas palavras.

DICA: os alunos devem ouvir e tentar repetir exatamente o que ouviram. Em seguida, deveriam clicar em “Mostrar” e ler a frase. Depois de ler a frase, os alunos devem ouvir novamente e tentar ouvir cada palavra.

O segundo objetivo é melhorar a pronúncia.

DICA: os alunos devem ouvir e ler as frases ao mesmo tempo. Em seguida, os alunos devem tentar copiar exatamente a pronúncia e a entonação do falante.

DICA: É útil exagerar na entonação e no sentimento do falante. Pode parecer estranho ou engraçado, mas ajudará você a soar mais natural.


Directions: Play the audio clip and try to repeat what you hear. Click "Show" to see the text.

Instrucciones: Reproduce el clip de audio e intenta repetir lo que escuchas. Haga clic en "Show" para ver el texto.

Instrucciones: Reproduzca el clip de audio e intente repetir lo que escucha. Haga clic en "Mostrar" para ver el texto.

지시 사항 : 오디오 클립을 재생하고 들리는 내용을 반복해 보십시오. 텍스트를 보려면 "Show" 를 클릭하십시오.


Clip 1

Hello. I'd like to speak to a guest.



Clip 2

Hello, Mrs. Beatty? This is Cheryl from Top Notch.



Clip 3

Well, the hotel isn't very nice, dear.



Clip 4

I'm sorry to hear that. Are you ok?



Clip 5

I had to walk up with my luggage.



Clip 6

And I wanted a non-smoking room with a king-sized bed.



Clip 7

They gave me a smoking room with a twin-sized bed.



Clip 8

I'd better check your reservation.



Clip 9

And another thing. They didn't make up the room.



Clip 10

Did you call housekeeping?



Clip 11

And there are all these students everywhere.



Clip 12

I thought you said that movie stars stay at this hotel.



Clip 13

You're in the wrong hotel.



Clip 14

I'd better call a taxi.



Clip 15

How will you get your bags to the front desk?



Clip 16

I'm sure I can find a student to help. I'll say I'm a movie star.



triangle Discussion 논의 Questões de discussão Discusión


  1. What problems does Mrs. Beatty have? Which problem would be the worst for you?
  2. What is the worst hotel that you have ever stayed at? What made it so bad?
  3. What is the best hotel that you have ever stayed at? What made it so good?
  4. When you book a hotel, what amenities or features do you usually ask for? (i.e. ocean view, ground floor, king-sized bed)
  5. Do you usually plan your trips on your own, use a travel agency, or book a package tour? What are the pros and cons of each?
  6. Have you ever seen any celebrities at a hotel that you have stayed at? If so, tell the story.

triangle Script 대본 Roteiro Texto


Cheryl: Hello. I'd like to speak to a guest - Mrs. Beatty in Room 514. Thank you.

Mrs. Beatty: Hello?

Cheryl: Hello, Mrs. Beatty? This is Cheryl from Top Notch. How's Los Angeles?

Mrs. Beatty: Well, the hotel isn't very nice, dear.

Cheryl: I'm sorry to hear that. Are you ok? You sound tired.

Mrs. Beatty: My room is on the fifth floor. I had to walk up with my luggage.

Cheryl: There's no bellman? No elevator?

Mrs. Beatty: No. And I wanted a non-smoking room with a king-sized bed.

Cheryl: And I requested that for you.

Mrs. Beatty: Well, they gave me a smoking room with a twin-sized bed. It's all they have.

Cheryl: I'd better check your reservation. What hotel are you at?

Mrs. Beatty: The Candle Inn, I think. And another thing. They didn't make up the room. The towels are dirty.

Cheryl: Did you call housekeeping?

Mrs. Beatty: They're not answering. And there are all these students everywhere. I thought you said that movie stars stay at this hotel.

Cheryl: Mrs. Beatty, your reservation is for the Chandler Inn. You're in the wrong hotel. The Chandler Inn is a much nicer hotel.

Mrs. Beatty: Oh! Well! I'd better call a taxi.

Cheryl: How will you get your bags to the front desk?

Mrs. Beatty: I'm sure I can find a student to help. I'll say I'm a movie star. I'll be fine.

Cheryl: OK. Good luck.

Mrs. Beatty: Good-bye.


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