1. REVIEW the vocabulary / background.
2. WATCH the video.
3. ANSWER the questions.
4. CHECK your answers. (Show Answers)

• an arrangement [n] - a situation
• give you a hand [exp] - help you
• CC [v] - send a copy of an email (carbon copy)
• go over [phv] - review
• backup [n] - help, support
• ping me [exp] - send me a message
• get in [phv] - arrive
• frustrating [adj] - causing stress because of an inability to change or do something
• Penn [n] - Penn State University (in Pennsylvania)
• deaf [adj] - unable to hear
• bust my ass [exp] - work very hard
• suede [n,adj] - a type of leather (cow skin)
• a cart [n] - the page that lists everything someone has selected to buy on a website
• checkout [n,v] - pay for merchandise on a website
• enormous [adj] - very big
• channels [n] - ways to earn money for a company
• tell [v] - distinguish, know, understand
• I get it! [exp] - I understand.

[n] - noun,  [v] - verb, [phv] - phrasal verb,  [adj] - adjective,  [exp] - expression

Ben	Jules	Becky

• Ben is a senior intern at a company called ATF.
• Jules is the CEO and founder of ATF.
• Becky is Jules' assistant.
• Jules has just promoted Ben to help Becky.

1. What is Becky complaining about?
   She hates Ben.
   Her workspace is too small.
   She has too much work.
   
   
2. What does Jules ask Becky to do?
   Organize her work area
   Give her some information
   Order lunch for the office
   Show Ben some information
   Notify her when Cameron arrives
   CC (email) Ben on all of her emails
   
   
3. What does Becky say about herself?
   She still lives with her parents.
   This is her first job ever.
   She has a business degree.
   She went to Penn State University.
   She has worked for Jules for nine months.
   She works 14 hours per day.
   
   
4. What does Becky say about Ben?
   He is very old.
   He can't hear well.
   He doesn't work very hard.
   He has a lot of business experience.
   
   
5. Why does Jules think the woman did not buy the boots?
   The delivery cost is too high.
   The boots are too expensive.
   The website is too difficult to use.
   
   
6. What does Ben say to Jules?
   The advertising could be improved.
   The website could be improved.
   The delivery system could be improved.
   
   
7. What does Ben want Jules to do?
   He wants Jules to fire Becky.
   He wants Jules to thank Becky.
   He wants Jules to transfer Becky.