Learn English with Top Notch TV 2

2.5 Can I take a message?


basic video icon
Published: 5.17.2017   [ UPDATED NOV 2024 ]
Level 2   |   Time: 2:23
Accent: American

Mr. Evans has some trouble taking some phone messages when the other staff members are out of the office.


triangle Directions 목표 Direcciones Instruções


  1. READ the VOCABULARY + BACKGROUND

    It is important to read the vocabulary and background before you watch the video. This will improve your ability to understand the video. It will also help you understand how the new vocabulary is used naturally.

  2. WATCH the VIDEO

    The first time you watch the video, just try to understand the overall situation.

  3. ANSWER the QUESTIONS

    First, try to answer all the questions from memory. Then rewatch the video and try to answer the questions that you missed.

  4. WATCH and READ the SCRIPT

    Watch the video again while you read the script. Reading and listening at the same time will help you hear each individual word and improve your listening accuracy.

  5. DO the ACTIVITIES

    There are several different activities that focus on listening accuracy, pronunciation, vocabulary, grammar, and sentence structure.

  1. LEA el VOCABULARIO y ANTECEDENTES.

    Es importante leer el vocabulario y los antecedentes antes de ver el video. Esto mejorará su capacidad para comprender el video. También le ayudará a comprender cómo se usa el nuevo vocabulario de forma natural.

  2. VER el VIDEO

    La primera vez que vea el video, intente comprender la situación general.

  3. RESPONDE a las PREGUNTAS

    Primero intente responder todas las preguntas de memoria. Luego, vuelva a ver el video e intente responder las preguntas que se perdió.

  4. MIRAR Y LEER

    Mire el video nuevamente mientras lee el guión. Leer y escuchar al mismo tiempo lo ayudará a escuchar cada palabra individual y mejorará su precisión auditiva.

  5. HACER LAS ACTIVIDADES

    Hay una serie de actividades diferentes que se centran en la precisión auditiva, la pronunciación, el vocabulario, la gramática y la estructura de las oraciones.

  1. 어휘와 배경 읽기

    비디오를 보기 전에 어휘와 배경을 읽는 것이 중요합니다. 이렇게 하면 비디오를 이해하는 능력이 향상됩니다. 또한 새로운 어휘가 어떻게 자연스럽게 사용되는지 이해하는데 도움이됩니다.

  2. 비디오 보기

    비디오를 처음 볼 때 전체 상황을 이해하려고 노력하세요.

  3. 문제에 답하기

    먼저 모든 질문에 답을 해보세요. 그런 다음 비디오를 다시보고 놓친 질문에 답해보세요.

  4. 비디오 보면서 대본 읽기

    대본을 읽는 동안 비디오를 다시 보세요. 읽기와 듣기를 동시에 하면 각각의 단어를 듣고, 듣기 정확도를 향상시킬 수 있습니다.

  5. 액티비티 하기

    듣기 정확도, 발음, 어휘, 문법 및 문장 구조에 초점을 맞춘 다양한 액티비티가 있습니다.

  1. LER o VOCABULÁRIO + FUNDO

    É importante ler o vocabulário e o histórico antes de assistir ao vídeo. Isso melhorará sua capacidade de entender o vídeo. Também ajudará você a entender como o novo vocabulário é usado naturalmente.

  2. ASSISTA ao VÍDEO

    Na primeira vez que assistir ao vídeo, tente entender a situação geral.

  3. RESPONDA às PERGUNTAS

    Primeiro, tente responder todas as perguntas de memória. Em seguida, assista novamente ao vídeo e tente responder às perguntas que você errou.

  4. ASSISTA e LEIA o SCRIPT

    Assista ao vídeo novamente enquanto lê o roteiro. Ler e ouvir ao mesmo tempo ajudará você a ouvir cada palavra individualmente e a melhorar sua precisão auditiva.

  5. FAÇA as ATIVIDADES

    Existem várias atividades diferentes que se concentram na precisão auditiva, pronúncia, vocabulário, gramática e estrutura da frase.

triangle Vocabulary 어휘 Vocabulário Vocabulario


  • ☐ ☐ ☐ a bellman [n] - a person who works at a hotel
  • ☐ ☐ ☐ a king-sized bed [n] - a very large bed

[n] - noun,  [v] - verb,  [phv] - phrasal verb,  [adj] - adjective,  [exp] - expression



triangle Background 배경 O fundo Antecedentes


Mr. Evans Cheryl
Mr. Evans Cheryl
  • Mr. Evans and Cheryl work in a travel agency.
  • Mr. Evans is the manager, and he is Cheryl's boss.

triangle Questions 문제 Questões Preguntas


  1. Why does Mr. Evans answer the phone?
    He is bored.
    He is the receptionist.
    He is the only one in the office.

  2. How many people does Mr. Evans talk to on the phone?
    Two
    Three
    Four

  3. Who does Mrs. Beatty want to talk to?
    Marie
    Cheryl
    Mr. Evans

  4. What is Mrs. Beatty's problem?
    The bell doesn't work in her hotel room.
    She doesn't like her hotel.
    Her hotel is too expensive.

  5. What does Mr. Evans tell Mrs. Beatty?
    He can't help her because he is busy.
    He doesn't know where Cheryl is.
    Cheryl will call her back.

  6. What does Mr. Rashid ask for?
    A bigger breakfast
    A cheaper hotel
    An extra night at the hotel

  7. Where is Mr. Rashid going to stay?
    Boston
    Budapest
    Bucharest

  8. What does Ms. Novak want to know?
    If she can meet the king
    If pets can stay in the hotel
    If she can have an extra bed

  9. Which of these messages for Cheryl is correct?
    Mrs. Beatty wants a cheaper cat.
    Mr. Rashid isn't satisfied with his breakfast.
    Ms. Novak thinks the bellman needs a king-sized bed.
    None



triangle Grammar 문법 Gramática Gramática (future "will")


Directions: 1) Read these sentences from the video and choose the word or expression that you think fits best. 2) Listen again and check your answers.

Instrucciones: 1) Lea la conversación y elija la palabra o expresión que crea que es mejor. 2) Escuche y verifique sus respuestas.

Instrucciones: 1) Leia a conversa e escolha a palavra ou expressão que você criou que é melhor. 2) Ouça e verifique suas respostas.

지시 사항 : 1) 대화를 읽고 가장 적절하다고 생각되는 단어나 표현을 고르세요. 2) 답변을 듣고 확인합니다.


  • No bellman? I'm sorry. Cheryl (will call) you back.
  • A hotel without breakfast is ok. Very good. I ('ll give) Cheryl your message.
  • Hello? Oh, hi, Ms. Novak. She ('ll be) right back.
  • And you'd like to reserve a king-sized bed. I ('ll ask) her to check and call you. Bye-bye.
  • They ('ll explain) it all to you.



triangle Listen & Repeat 듣고 따라하기 Ouça e repita Escuchar y repetir [ ? ]

Listen & Repeat


This activity has two purposes.

The first purpose is to improve listening accuracy. Learners can often understand the general meaning of a video but still not hear and understand many of the words that are said. This is because native speakers tend to say the functional words unclearly. (eg. don’t know, going to, want to, can’t, must have) This activity is designed to help learners improve their ability to hear these words.

TIP: Learners should listen, and then try to repeat exactly what they hear. Then they should click “Show” and read the sentence. After reading the sentence, learners should listen again and try to hear each word.

The second purpose is to improve pronunciation.

TIP: Learners should listen to and read the sentences at the same time. Then learners should try to copy the pronunciation and intonation of the speaker exactly.

TIP: Exaggerating the intonation and feeling of the speaker is useful. It may feel awkward or funny, but it will help you sound more natural.

Escuchar y Repetir

Esta actividad tiene dos propósitos separados.

El primer propósito es mejorar la precisión auditiva. Los estudiantes a menudo pueden comprender el significado general de un video, pero aún no escuchan ni comprenden muchas de las palabras que se dicen. En particular, los hablantes nativos tienden a decir las palabras funcionales (p. Ej., No sé, voy a, quiero, no puedo, debe haberlo hecho) de manera poco clara. Esta actividad está diseñada para ayudar a los alumnos a mejorar su capacidad para escuchar estas palabras.

CONSEJO: Los alumnos deben escuchar y luego intentar repetir exactamente lo que se dijo. Luego deben hacer clic en "Show" y leer la oración. Después de leer la oración, los alumnos deben volver a escuchar e intentar escuchar cada palabra.

El segundo propósito es mejorar la pronunciación.

CONSEJO: Los alumnos deben escuchar y leer las oraciones al mismo tiempo. Luego, los alumnos deben intentar copiar la pronunciación y la entonación del hablante.

CONSEJO: Es útil exagerar la entonación y el sentimiento del hablante. Puede parecer incómodo o divertido, pero te ayudará a sonar más natural.

듣고 따라하기

이 액티비티에는 두 가지 목적이 있습니다.

첫 번째 목적은 청취 정확도를 높이는 것입니다. 학생들은 종종 비디오의 일반적인 의미를 이해할 수 있지만 여전히 많은 단어를 듣고 이해하지 못합니다. 특히 원어민은 기능적 단어 (예 : 모르겠다, 갈 것, 갖고 싶어, 가질 수 없어야 한다)를 불분명하게 말하는 경향이 있습니다. 이 액티비티는 학습자가 이러한 단어를 듣는 능력을 향상시킬 수 있도록 고안되었습니다.

팁 : 학습자는 듣고 나서 말한 내용을 정확하게 반복해야 합니다. 그들은“Show”를 클릭하고 문장을 읽어야 합니다. 문장을 읽은 후 학습자는 다시 듣고 각 단어를 들어야 합니다.

두 번째 목적은 발음을 향상시키는 것입니다.

팁 : 학습자는 동시에 문장을 듣고 읽어야 합니다. 그런 다음 학습자는 화자의 발음과 억양을 따라 해 보아야 합니다.

팁 : 화자의 억양과 느낌을 과장하는 것이 유용합니다. 어색하거나 재미있게 느껴질 수 있지만 더 자연스럽게 들리는 데 도움이 됩니다.

Ouvir e repetir


Esta atividade tem dois propósitos.

O primeiro objetivo é melhorar a precisão auditiva. Os alunos geralmente podem entender o significado geral de um vídeo, mas ainda não ouvem e entendem muitas das palavras que são ditas. Isso ocorre porque os falantes nativos tendem a dizer as palavras funcionais de forma pouco clara. (por exemplo, não sei, vou, quero, não posso, devo ter) Esta atividade é projetada para ajudar os alunos a melhorar sua capacidade de ouvir essas palavras.

DICA: os alunos devem ouvir e tentar repetir exatamente o que ouviram. Em seguida, deveriam clicar em “Mostrar” e ler a frase. Depois de ler a frase, os alunos devem ouvir novamente e tentar ouvir cada palavra.

O segundo objetivo é melhorar a pronúncia.

DICA: os alunos devem ouvir e ler as frases ao mesmo tempo. Em seguida, os alunos devem tentar copiar exatamente a pronúncia e a entonação do falante.

DICA: É útil exagerar na entonação e no sentimento do falante. Pode parecer estranho ou engraçado, mas ajudará você a soar mais natural.


Directions: Play the audio clip and try to repeat what you hear. Click "Show" to see the text.

Instrucciones: Reproduce el clip de audio e intenta repetir lo que escuchas. Haga clic en "Show" para ver el texto.

Instrucciones: Reproduzca el clip de audio e intente repetir lo que escucha. Haga clic en "Mostrar" para ver el texto.

지시 사항 : 오디오 클립을 재생하고 들리는 내용을 반복해 보십시오. 텍스트를 보려면 "Show" 를 클릭하십시오.


Clip 1

Hello, Top Notch. Just a moment please.



Clip 2

I'm afraid Cheryl's not here.



Clip 3

You're not satisfied with your hotel?



Clip 4

Cheryl will call you back.



Clip 5

Cheryl's not here. Can I take a message?



Clip 6

You want a cheaper hotel in Budapest.



Clip 7

I'll give Cheryl your message.



Clip 8

She'll be right back. Is there a message?



Clip 9

Can your cat stay with you at your hotel in Rio?



Clip 10

And you'd like to reserve a king-sized bed.



Clip 11

Oh! You're back. I have three messages for you.



Clip 12

Mrs. Beatty wants a cheaper cat.



Clip 13

Mr. Rashid isn't satisfied with his breakfast.



Clip 14

Ms. Novak thinks the bellman needs a king-sized bed.



Clip 15

They'll explain it all to you.



triangle Discussion 논의 Questões de discussão Discusión


  1. Mr. Evans wrote down the messages incorrectly. What are the three correct messages?
  2. Is more or less difficult to talk in English on the phone compared to face-to-face? Why?
  3. Have you ever had a problem with a hotel during your travels? How did you deal with it?
  4. A hotel with or without breakfast. Which do you prefer? Why?
  5. What is the most unusual or funny request you’ve ever made at a hotel or travel agency?
  6. Try calling your partner and leaving a message.

    Partner A: You work for Top Notch Travel Agency. Take a message for Cheryl.

    Partner B: First, create a problem or request about your hotel. Then call Top Notch Travel Agency and ask for Cheryl. When you find out that Cheryl is not available, leave a message.

    Switch roles. Be creative.

triangle Script 대본 Roteiro Texto


Hello, Top Notch Travel. One moment please.

Hello, Top Notch. Just a moment please.

Top Notch. Hold please.

Hello. Hi, Mrs. Beatty. Cheryl? I'm afraid Cheryl's not here.

You're not satisfied with your hotel?

No bellman? I'm sorry. Cheryl will call you back.

OK. Good. Bye

Hello? Yes, hello, Mr. Rashid. Cheryl's not here.

Can I take a message?

You want a cheaper hotel in Budapest - a hotel without breakfast is OK.

Very good. I'll give Cheryl your message.

Good. Bye.

Hello? Oh, hi, Ms. Novak. She'll be right back.

Is there a message?

Can your cat stay with you at your hotel in Rio?

And you'd like to reserve a king-sized bed.

I'll ask her to check and call you. Bye-bye.

Oh! You're back. I have three messages for you.

Let's see. Mrs. Beatty wants a cheaper cat.

Mr. Rashid isn't satisfied with his breakfast.

And Ms. Novak thinks the bellman needs a king-sized bed.

They'll explain it all to you.

What?

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2.6 Hotel Complaints
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